Fundamentals of Customer-Focused Management

Review

Peer reviewed

The Journal of Consumer Marketing, Vol.22(4/5), pp.233-234

10/06/2005

Abstract

Book reviews

Books

Customer relations

Customer relationship management

Customer satisfaction

Customer services

Internal customers

Listening

Knowledge Management

Fundamentals of Customer-Focused Management, written by Joby John, is reviewed.

1 Record Views

Title: Fundamentals of Customer-Focused Management
Creators: Janis Dietz
Publication Details: The Journal of Consumer Marketing, Vol.22(4/5), pp.233-234
Publisher: Emerald Group Publishing Limited; Santa Barbara
Identifiers: 991004106879706311
Academic Unit: Applied Business Sciences and Economics
Language: English
Resource Type: Review