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The Customer Loyalty Pyramid. Westport, Connecticut: Greenwood Publishing; Quorum Books 1997. 280 pp, ISBN: 1567200761 $59.95 hardback
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The Customer Loyalty Pyramid. Westport, Connecticut: Greenwood Publishing; Quorum Books 1997. 280 pp, ISBN: 1567200761 $59.95 hardback

The Journal of consumer marketing, Vol.16(4), pp.1-4
08/1999

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