- Title
- The Relationship among Employee Performance, Customers’ Positive Affect, and Customer Satisfaction
- Creators
- Si-Hyun Kim - U. of La VerneGiacomo Laffranchini - U. of La Verne
- Publication Details
- Academy of Management Proceedings, Vol.2019(1), p.15375
- Identifiers
- 991004100612806311
- Academic Unit
- College of Business
- Language
- English
- Resource Type
- Conference proceeding
Conference proceeding
The Relationship among Employee Performance, Customers’ Positive Affect, and Customer Satisfaction
Academy of Management Proceedings, Vol.2019(1), p.15375
01/08/2019
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