Abstract
Purpose. This study measures the gap between supervisors' perceptions and their subordinates' perceptions of supervisor behavior. Specifically it measures perceptions regarding supervisor behaviors that provoke fear among subordinates. It is widely accepted that fear is moderated by role clarity, predictability (consistency in the application of rules), and empowerment of employees. Supervisor behavior has significant influence on those three characteristics of the work environment. Differences in the perception of that behavior as measured by supervisors and subordinates is the subject of this research. This study is also intended to provide an expanded basis for managers to explore defensiveness among subordinates without producing more defensiveness. Misunderstandings between workers, regardless of their rank or relationship, are common due to defensive routines that are designed to avoid embarrassment. It is vital to organizational success that managers be aware of their use of fear as a management device and that they have mechanisms available to them to recognize fear among their subordinates. Methodology. This study involved descriptive research based on a survey instrument administered to supervisors and their subordinates. The paired responses were compared to identify cognitive differences. Findings. This study found that supervisors' perceptions of their behavior aligned closely with the perception of their subordinates. Further, no relationships emerged among the variables that were examined and the alignment of perceptions. In other words, there is not statistical basis for linking the variables with differences in perceptions among supervisors and subordinates about the supervisors' behavior. Conclusions and recommendations. Supervisors' assessments of their behavior align closely with subordinates' assessments in the organization that was studied. This study bears repeating in a variety of work settings such as high-turnover environments and work groups with less experienced supervisors.