Abstract
Purpose. The purpose of this study was to examine the impact of information technology on mental health service providers contracting with Los Angeles County Department of Mental Health in Southern California as they move into the digital maze where computer technology is becoming part of their daily routine. This study explored the level of computer utilization by mental health practitioners using perception, proficiency, training, and needs as variables impacting utilization. Theoretical framework. The research adopted two theoretical framework models from Teng and Calhoun's computing and communication dimensions of information technology (1996), and Hammer and Mangurian's conceptual framework for applications of communications technology (1987). The combination, resulted in a modified model, used to carry out analysis of the variables identified for this research in exploring how mental health practitioners use information technology, and how the advancements in technology shape their day-to-day work. Methodology. Quantitative and qualitative data provided by mental health practitioners' responses to a survey were analyzed. Descriptive statistics and correlation analysis using Pearson Product Moment Correlation Coefficient were employed in analyzing the relationships between perceptions, proficiency, and needs. Analysis of variance was used to analyze the differences among mental health practitioners' training, utilization, and educational level and type of license held by the respondents. Findings. Responses to the research questions illustrate the proliferation of computers in the field of mental health is at low levels; utilization at administrative levels is high compared to other mental health functional needs. Perception of technology was positive overall. Interaction between practitioners is believed to improve by use of computers, but computerization is low in practitioner-client interaction. The findings also indicate a low rate of formal computer training among practitioners. Conclusions and recommendations. Mental health practitioners find computerization moderately valuable in their practice. Although the majority of utilization is still administrative, mental health practitioners are moving forward in learning, using, and capitalizing on the benefits of information technology. A need for improved training is apparent to maximize the benefits of computer utilization in the mental health field. A new IT implementation model was offered to facilitate more standardized and effective implementation.