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Principal Retention and Job Satisfaction: A Phenomenological Study Through the Lens of the Job Demands-Resources Theory
Dissertation

Principal Retention and Job Satisfaction: A Phenomenological Study Through the Lens of the Job Demands-Resources Theory

Robert Castillo
University of La Verne
Doctor of Education, University of La Verne
2026

Abstract

Job Satisfaction Job-Demands Resources Mentorship Support Trust Leadership
This study asked a simple question with high stakes: why do secondary school principals stay in a job that drives so many good leaders away? Nine public middle and high school principals in Southern California, from leaders new to the role to veterans of two decades, sat down for in-depth interviews about the demands of their work, the supports that sustain them, and the moments that made them consider leaving. Their stories were examined through the lens of Job Demands-Resources theory. Ten themes emerged. The demands were familiar and heavy: too little time, emotional strain, paperwork that crowds out teaching and learning, crises, and political pressure. What kept principals in their seats was more personal: trust and autonomy, a superintendent who stood behind them, peer networks they built themselves, and above all a mission centered on students. The decision to stay was not made once; it was remade continually, and the tipping point came not when the job grew harder but when it stopped being about kids. The findings suggest that keeping good principals is less a matter of programs and incentives than of trust, genuine support, and working conditions that let leaders remain true to the purpose that brought them to the work.
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