Abstract
Purpose. The purpose of this study was to investigate program manager personality dimensions relative to their interpersonal conflict-handling orientation. The intended result of this research was a more informed understanding of program manager personality dimensions and conflict orientation to better manage and leverage conflict in a program environment. Methodology. The random sample consisted of 140 program managers who were active members of the Project Management Institute (PMI). The study utilized descriptive research to determine if personality differences existed between program managers and: (1) successful DoD program managers, (2) managers/administrators, and (3) the general population. The investigation also used descriptive research to compare program managers and other managers relative to conflict orientation. In addition, correlational research was employed to determine if a relationship existed between: (1) program manager personality dimensions and conflict-handling modes and (2) program manager personality dimensions and conflict-handling dimensions. Findings and conclusions. Numerous statistically significant findings on various personality type and dimension attributes were identified. Both the program managers and successful DoD program managers were found to be significantly different from the general and manager/administrator populations. Conversely, program managers' conflict-handling preference scores were found to be neither higher nor lower than other managers and generally fell within the 50th percentile. Significant correlations were exhibited between program manager personality dimensions and conflict-handling modes and dimensions. The study indicated that individuals who scored high on feeling tended to handle conflict via compromising and accommodating whereas those high on the thinking end of the continuum more often chose to compete. In addition, significant negative relationships existed between feeling individuals and preferences for assertiveness and distributiveness. Further, a positive relationship was shown between feeling and cooperation. Recommendations. The identification of individuals "natural" predisposition toward conflict situations is a logical and potentially productive avenue of research. A recommended research area includes establishing a linkage between conflict-handling styles and organizational situations within varying conflict contexts, i.e., high vs. low stakes.