Post-purchase shipping and customer service experiences in online shopping and their impact on customer satisfaction: an empirical study with comparison

Journal article

Peer reviewed

yingxia cao, Haya Ajjan and Paul Hong

Asia Pacific journal of marketing and logistics, Vol.30(2), pp.400-416

21/02/2018

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Title: Post-purchase shipping and customer service experiences in online shopping and their impact on customer satisfaction: an empirical study with comparison
Creators: yingxia cao - University of La Verne
Haya Ajjan - Elon University
Paul Hong - University of Toledo
Contributors: Ian Phau (Editor) - Curtin University
Publication Details: Asia Pacific journal of marketing and logistics, Vol.30(2), pp.400-416
Identifiers: 991004105867606311
Academic Unit: Applied Business Sciences and Economics
Language: English
Resource Type: Journal article